Shipping

Destination	Service	Rate	Estimated Delivery
European Union	DHL Express	$45	1–3 Business Days

Orders are processed Monday through Friday. Please note that orders placed after 12:00 PM Central Time on Fridays will be processed the following Monday. We aim for same-day fulfillment, but please allow up to 3 business days for your order to be processed and dispatched.

You will receive tracking via email or SMS once your label is generated. Please allow up to 24 hours for carrier tracking information to update.

Once a courier confirms delivery, BlackBlue is no longer liable for damaged, lost, or stolen goods.

Duties & Taxes

Recipients are responsible for all import tariffs, duties, or local taxes. We cannot mark items as "gifts" or undervalue goods on customs forms.

Restricted Regions: We ship worldwide (excluding Russia). Contact orders@blkblu.com if your country is not available at checkout.

Shipping to a Business: If shipping to a business, please use the "Company" line rather than the "Apartment/Unit" line to avoid delivery delays.

Returns & Cancellations

We are happy to accept returns for online orders within 14 days from the date of delivery, excluding weekends and holidays. Items marked as "Final Sale" are not eligible for return or exchange.

Cancellation Window: Orders may be cancelled up until the point they are fulfilled.

To begin a return or cancel an order, please visit your Customer Account page and select the order you would like to return.

Condition of Items: To be eligible for a return, merchandise must be in "like-new" condition. Items must be:

• Free from wear, stains, and odors
• Free from pet hair, dirt, and dust
• Sent back with all original tags still attached
• Returned in the original packaging (plastic bag or paper sleeve)
• Accompanied by a copy of the receipt or packing slip
• We reserve the right to deny returns if we suspect items have been worn or used

Refunds, Exchanges & Fees: We offer both refunds and exchanges for online orders. Please note the following:

• Restocking Fee: BlackBlue's restocking fee is waived for customers in the European Union.
• Return Shipping: Customers in the European Union are responsible for their own return shipping.
• Exchange Shipping: For all exchanges, BlackBlue will issue an invoice for the associated shipping costs prior to dispatching the replacement item.
• Processing: Refunds will be issued to the original payment method once the return have been received, inspected, and approved by our staff. Please allow up to three business days for your return to be process.
• Refunds: Please allow up to 10 business days for your refund to be processed once your return has been received and accepted.

How to Start a Return

1. Visit this link to login to your customer account and select the order you would like to return: https://shopify.com/6021453/account
2. Once we have approved your return, please send the order back to us at the following address:

BlackBlue
550 Vandalia Street
Ste 207
Saint Paul, MN 55114

Final Sale & Non-Returnable Items

The following items are Final Sale and cannot be returned or exchanged:

• All items purchased "on sale" (markdowns)
• Items that are altered or hemmed, including but not limited to jeans
• Undergarments
  
• Orders placed with the 10% New Subscriber discount code remain eligible for returns/exchanges

Look for the neon green 'Final Sale' badge on product and cart pages to identify non-returnable items. See the example below for reference.

FINAL SALE

Lost Items: BlackBlue does not assume responsibility for return items lost in transit without initial proof of delivery from the carrier.

Questions? Please contact us at orders@blkblu.com with questions regarding your order.

Product Availability & Price Adjustments

We aim to achieve accuracy and consistency with our inventory, but may run into discrepancies at times. BlackBlue reserves the right to cancel orders due to stock errors, suspected fraud, or pricing mistakes. If an order is canceled, you will receive a full refund to your original payment method.

No price adjustments are offered if an items previously purchased are later marked down or placed on sale.

New Subscriber Discount

Our new subscriber discount is valid for first-time subscribers online and in-store. The new subscriber discount is eligible for use on full priced items. Iron Heart & Wonder Looper products and already-discounted items are excluded from our New Subscriber discount.

Taxes

Minnesota Residents: Clothing items are tax-free—non-clothing items are taxed at their appropriate rates, and may include local, county, and state taxes. Online orders delivered within the state of Minnesota may be subject to a $0.50 Retail Delivery Fee (RDF) for online and delivered purchases over $100

Non-Minnesota Residents: At this time, we do not collect taxes for US residents outside of Minnesota when made through www.blkblu.com—purchases made through Shop or Garmentory may be subject to taxes.

Privacy & Security

BlackBlue collects and retains only the personally-identifiable information that you provide to us. This information (if you so choose) may be shared with our MailChimp account, for the purposes of keeping you up to date with BlackBlue. MailChimp will not share this information with any other parties.

BlackBlue uses a third-party cookie to collect non-personally-identifiable information to use and share with Google Analytics (including Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting). The information is collected through Google advertising cookies and anonymous identifiers. This information is collected for purpose of improving our website. No personally-identifiable information will be collected by, or shared with Google Analytics. If you would like to opt out of this, information on Google’s opt-out policy can be found here and you can also download Google’s opt-out Browser add-on here.

Copyright

BlackBlue, BlkBlu, all images and content of BlkBlu.com are the property of BlackBlue and cannot be reproduced without the express consent of BlackBlue. All brand names and trademarks are property of their respective owners.

Updated May 7, 2026